Return Instructions

Return Instructions

  • Submit a Return Request

    Fill out the return form on your invoice and include a copy in the return package.

  • Package the Return

    Package the shoes in the original shoebox and shipping box.

  • Ship & Drop-Off the Package

    We recently changed our return policy . Customers are responsible for return shipping costs and getting the package to our warehouse. Customer can chose any shipping method to get the return back to us. Please return the packages to our address

Please note our return address below:

Josef Seibel Canada 

Unit 103 2762 190th Street

Surrey, BC V3Z 3W6


Note: It may also take 5-10 business days for the refund to appear on your bank statement after the return is processed.


Complete the Return Instructions

  • Complete the Return Instructions just as you would for a regular returns
  • Place Another Order
    1. Place another order for the desired shoe. We will issue a refund once the returns are received and inspected for condition. Please Contact us if you need to price-match your exchange order.